By Doug Tedder The long-anticipated release of the ITIL 4 Foundation volume has garnered a lot of attention. It’s been eight years since the last release of ITIL®[1]. This latest iteration of ITIL still has many concepts that will be familiar to long-time service management practitioners, but also incorporates… Read More
Will ITIL 4 Solve the Biggest Challenge of ITIL’s Past?
April 15, 2019
The release of the ITIL® 4 Foundation volume in February 2019 has generated a lot of industry buzz. This long-awaited update, announced in the fall of 2017, is the first revision to the popular IT Service Management (ITSM) framework in nearly eight years. ITIL 4 contains many concepts that will be… Read More
What is the difference between and “output” and an “outcome” ?
March 1, 2019
This is a great question. I think everyone has that question! Outputs tend to be elements that make up a desired, overall outcome. For example (and I’ll steal the reference from “ITIL Practitioner” — a couple getting married wants the outcome of ‘a wedding of lifetime.’ Various outputs to achieve that… Read More
Are Process Activities In The ITIL V3 Publications Valid Now That ITIL 4 Is Here?
February 26, 2019
Corde asks, “What are your suggestions for ITSM oriented organizations and students regarding referring to processes activities in the 45 ITIL V3 2011 books now that ITIL 4 has been released?” Hi Corde, good question and right now my best answer is that you can’t go wrong with the information… Read More