5 Things ITIL 4 Makes Very Clear

By Doug Tedder   The long-anticipated release of the ITIL 4 Foundation volume has garnered a lot of attention.  It’s been eight years since the last release of ITIL®[1]. This latest iteration of ITIL still has many concepts that will be familiar to long-time service management practitioners, but also incorporates… Read More

Will ITIL 4 Solve the Biggest Challenge of ITIL’s Past?

The release of the ITIL® 4 Foundation volume in February 2019 has generated a lot of industry buzz.  This long-awaited update, announced in the fall of 2017, is the first revision to the popular IT Service Management (ITSM) framework in nearly eight years. ITIL 4 contains many concepts that will be… Read More