by Nikola Gaydarov I am an ITIL v3 Expert and I have been teaching ITIL for the last 5 years. During this time, I had many discussions with my students on how ITIL can be improved. We went up and down the phases and the process and as a result… Read More
The Difference Between ‘Practices’ and ‘Processes’
June 10, 2019
By Doug Tedder Among the new concepts introduced in ITIL 4 are “practices”. A practice is defined as “a set of organizational resources designed for performing work or accomplishing an objective.”[1] But don’t confuse a “practice” with a “process”. Why? Many ITSM implementations based upon ITIL have been overly… Read More