If you are ready to start your ITIL® Certification, then you have come to the right place. This ITIL Foundation course is Accredited by AXELOS and PEOPLECERT.
This course is perfect for people seeking ITIL® Foundation certification and for individuals who are looking to understand the ITIL Framework. In this course you will learn with ITIL Expert Dr. Suzanne Van Hove. Suzanne introduces you to the lifecycle of managing IT services. This course explores the core concepts and key principles of the Service Lifecycle. The service provider strategy and improvement cycles are also discussed. Real life application examples illustrate the various concepts.
Everything you need to successfully complete the ITIL Foundations exam is provided in this course. When you take this course you will receive a Training Success Plan to guide, a set of course materials, an exercise guide, sample exams, a course syllabus, and 1 year access to the course and the instructor to learn and ask questions. Successful Foundations Certification also prepares you to move into the ITIL intermediate level training courses.
In This Course You Will Learn:
- Define Service Management as a practice and its importance to the business
- Describe and apply the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- Describe various principles and models from the Service Lifecycle
- Describe and apply the various roles, process and functions to service delivery