GogoTraining is a PeopleCert Accredited Training Organization (ATO) and the Drive Stakeholder Value course is fully Accredited by AXELOS and PeopleCert and taught by Globally Recognized ITSM Leader, Dr. Suzanne Van Hove.
The goal of the course is to enable professionals to gain an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners in order to enhance the performance of their organization.
Is This Course For You?
If you are an IT Leader, ITSM Practitioner or a member of the ITIL Support Team, then this course is for you.
- Lifetime Course Access
- Instructor Support to Answer Your Questions
- Exam Fee Included
- Take2 Exam Included If Required
- AXELOS Official Publication Included
In this course you will look at all types of engagements and interactions that take place between the service provider and their customers, users, suppliers and partners. Key concepts include customer (CX) and user experience (UX) and journey mapping concepts.
Continuing Education Credits
- 20 PUDs for Self-Paced Learning
- PeopleCert Accredited Letter of Course Attendance
- AXELOS Accredited Training Partner
How to Achieve the ITIL 4 Managing Professional Designation
The ITIL 4 Specialist: DSV Certification is one of the four ITIL 4 Managing Professional courses required for individuals to take in order to achieve the ITIL 4 Managing Professional designation. The ITIL 4 Managing Professional Designation enables ITSM Professionals to successfully run IT-enabled services and teams. It also helps professionals understand the impact and value of agile and lean work processes and how to effectively embrace them in their organization.
In order to take this course you much hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.
We look forward to having you join the GogoTraining Family and achieve your DSV Certification. If you need more than one course or have a group to train, please contact us.