Subscribe Today Starting at $24/Month

ITIL 4 Leader: Digital and IT Strategy PeopleCert Accredited

Video Tip — Videos Are Best Viewed in Full Screen Mode

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Proper Video Quality: Although the player will attempt to match the video quality with your bandwidth, you may find that setting your video quality manually will give you better performance.
  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here:
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Video Title
03: DITS and the Guiding Principles
4 min
04: Key Concepts Applied to Strategy
10 min
05: Products and Services
20 min
06: DITS and the SVS
12 min
07: Strategy Management (StM) Practice
22 min
08: DITS, SVS SVC Creating Value
19 min
09: Digital Disruption and Organizational Viability
8 min
10: VUCA (Practical Assignments)
19 min
11: Digital Transformation (Practical Assignments)
15 min
12: Digital Disruption and Organizational Viability
6 min
13: Influencing an Organizational Position
11 min
14: Digital Positioning Tools (Practical Assignments)
10 min
15: Digital Positioning Models (Practical Assignments)
11 min
16: Customer/Market Relevance and Operational Excellence
12 min
17: Omnichannel Delivery and Support
10 min
18: Achieving Operational Excellence
10 min
19: Service Optimization
10 min
20: Financial Aspects of DITS
12 min
21: Funding Projects, Products, Services
9 min
22: Service Financial Management (SFM) Practice
9 min
23: Portfolio Management Practice
11 min
24: Strategic Approaches for Digital Organizations (Practical Assignments)
20 min
25: Social Responsibility & Sustainability (Practical Assignments)
8 min
26: Risk and Opportunities
24 min
27: Risk Management (RM) Practice
11 min
28: Encouraging & Managing Innovation
14 min
29: Technology Adoption Lifecycle
14 min
30: Creating a Digital Strategy
13 min
31: Vision and Strategy
14 min
32: Using a Business Case for DITS
15 min
33: Implementing Digital Strategy
10 min
34: Architecture Management (AM) Practice
11 min
35: Workforce & Talent Mangement (WTM) Practice
16 min
36: Skills for Digital Leaders
14 min
37: Leadership Skills
13 min
38: Strategy Coordination & Implementation (Practical Assignments)
12 min
39: Large-Scale Transformation (Practical Assignments)
9 min
40: Parallel Operating Models (POMs)
16 min
41: Assessing the Success of a DITS
10 min
42: Objectives & Key Results (OKR)
12 min
43: Instrumenting Strategy
9 min
44: Measurement and Reporting (MR) Practice
8 min
45: Activities of a Digital Transformation Program (Practical Assignments)
9 min
46: Course Summary
6 min
9 hrs 41 mins

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.


Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Glossary
  • Practical Assignments & Case Study
  • Practical Assignments Instructions (Case Study)
  • DITS Tables
  • Sample Exam Paper 1
  • Sample Exam Paper 2
  • Candidate Syllabus
  • PDU Info
  • Addendum to Video 31: Vision and Strategy
  • Exercises
  • PeopleCert Online Exam Instructions for PC
  • PeopleCert Online Exam Instructions for Mac
  • Accessing PeopleCert eBooks

Course Links

These links are activated when you purchase this course.

  • Course Survey


This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

The ITIL 4 Digital and IT Strategy course is one of two modules that makes up the ITIL 4 Strategic Leader Certification. 

Course/Certification Requirements

The Digital and IT Strategy (DITS) Course can be taken if you have:

  • Taken and completed the ITIL 4 Foundation Certification
  • Taken and completed the ITIL 4 Managing Professional Certification

Please note that if you are ITIL 4 Managing Professional Certified, completing this course, the 4 case studies and successfully passing the PeopleCert DITS Exam will give you DITS Certification and the ITIL 4 Strategic Leader Designation.  If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course in addition to this course to achieve the ITIL 4 Strategic Leader Designation.

In order to take this course and sit for the certification exam you must:

  • Have a minimum of 3 years managerial experience
  • Complete the video course
  • Complete and receive a passing score on the 4 Case Study Assignments 

Exam Criteria:

In order to take the PeopleCert Digital and IT Strategy Exam students must take an Accredited course from an Accredited Training Provider.  In order to take the course students must have a minimum of three (3) years' experience in IT Management, complete the course and achieve a passing score on the 4 case study assignments.  


In order to schedule and sit for the exam you must have completed the video course and received a passing mark on your 4 assignments from Dr. Van Hove.  Then you can schedule and take the exam.  The exam consists of 30 multiple choice questions and you have 60 minutes to complete them.

When you complete the video course and have successfully completed your 3 Case Studies, GogoTraining Customer Service will contact PeopleCert and your Exam Voucher will be sent to you directly by PeopleCert.  When you receive it you can schedule the day and time of your exam.



QA Forum

Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.