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Frequently Asked Questions

Q:

What should I do if my video will not play?

A:

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.


Q:

What payment methods does GogoTraining accept?

A:

GogoTraining offers you the ability to make a purchase by Visa, MasterCard, Discover, or American Express. Contact us with inquiries on other payment options.


Q:

Can I use my bank ATM card?

A:

Yes as long as your ATM bank card is set up with either a Visa or MasterCard credit. The transaction will be made as a credit card purchase. You will not be able to process a payment with a credit card that requires a personal identification number (PIN).


Q:

How do I apply a coupon code to my purchase?

A:
  1. Login to Gogotraining.com. If you have not set up an account, please register now for a free account and then make sure you are logged in.
  2. Select the course you wish to purchase.
  3. Click on the shopping cart icon at the top right of the page.
  4. Enter your coupon code at the top of the form and click "Apply Coupon." This will return a verification of "Coupon Valid". Be sure that the new value matches the value of your coupon.
  5. Finish the purchasing process.
  6. The course will then be put into your account and you can start your training at any time.

Q:

What ports must be open to be able to view the recordings?

A:

In order to view the modules, you must have ports 80 and 1935 open. Check with your network administrator.


Q:

Where can I change my password?

A:

Steps to change your password:

  1. Login to your GogoTraining account.
  2. In the upper right hand corner of the page, select My Account. This will take you to your profile page.
  3. In the left column, under the Dashboard section, select Edit My Profile.
  4. Scroll to the bottom of the page and select Change My Password.
  5. Complete the New Password and Confirm New Password section and select Submit.

Q:

Why is the video buffering?

A:

Most cases of video freezing/buffering is caused to bandwidth issues. Please check the following to determine if your connection speed is too slow to stream the video: