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ITIL® 4 Foundation Certification Training Course

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Video Title
06: Putting it All Together
5 min
07: The Service Relationship Model
1 min
08: Axel Car Hire Example
6 min
09: Criticality of Value
5 min
Quiz #1
10: The Dimensions of Service Management
8 min
11: Information & Technology
7 min
12: Partners & Suppliers
7 min
13: Value Streams and Processes
6 min
14: Introduction to ITIL’s Service Value System (SVS)
8 min
Quiz #2
15: Service Value System Components
6 min
16: Overview of ITIL’s Service Value Chain (SVC)
6 min
Quiz #4
17: Service Value Chain – Plan
3 min
18: Service Value Chain - Improve
2 min
19: Service Value Chain - Engage
3 min
20: Service Value Chain - Design & Transition
2 min
21: Service Value Chain – Obtain/Build & Deliver & Support
5 min
Quiz #3
22: ITIL’s 7 Guiding Principles
8 min
Quiz #5
23: Start Where You Are
6 min
24: Progress Iteratively with Feedback
8 min
25: Think and Work Holistically
8 min
26: Optimize & Automate
5 min
Quiz #6
27: Introduction to Key ITIL Practices
7 min
28: General Management Practices
6 min
29: Continual Improvement
11 min
Quiz #8
30: The Continual Improvement Model
9 min
31: Continual Improvement & Guiding Principles
3 min
32: Service Management Practices (SMP)
7 min
33: Service Management Practices - Change Control
8 min
Quiz #9
Quiz #10
34: Service Management Practices - Incident Management
8 min
Quiz #11
35: Service Management Practices - Problem Management
12 min
Quiz #12
Quiz #13
Quiz #14
37: Service Management Practices - The Service Desk
10 min
Quiz #15
38: Service Level Management (SLM)
8 min
Quiz #16
39: Information Analysis for Service Level Management
4 min
40: Technical Management Practices
2 min
Quiz #7
41: Conclusion
5 min
ITIL 4 Foundation Sample Exam 1
ITIL 4 Foundation Sample Exam 2
4 hrs 27 mins

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.


Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Candidate Syllabus
  • Recommended Reading
  • Quiz Review Guide
  • Exam Hints and Tips
  • Sample Exam Paper 1
  • Sample Exam Paper 2
  • ITIL 4 Foundation Training Plan
  • ITIL 4 Foundation Glossary
  • PMP PDU Information
  • PeopleCert Online Exam Instructions for PC
  • PeopleCert Online Exam Instructions for Mac
  • Accessing PeopleCert eBooks

Course Links

These links are activated when you purchase this course.

  • Course Survey


This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

GogoTraining's ITIL 4 Foundation course is taught by Dr Suzanne Van Hove.  Suzanne is an ITIL Expert who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL 4 Foundation Exam.

Exam Overview

  • The ITIL Foundation exam is a closed book exam
  • It is 60 minutes in duration
  • If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
  • There are 40 multiple choice questions
  • Passing score is 65% or 26 correct answers
  • Each question is worth 1 mark
  • The exam is available to be taken in English, French, German and Spanish

Online Exam Process

All exam orders are processed with PeopleCert within 24 hours Monday to Friday.  Once ordered you will receive an email from PeopleCert which includes a link for you to click on to register and select the day and time of your exam.

How to Prepare to Pass Your Exam

Alll GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam.  In addition you will receive 2 AXELOS approved Sample Exams to test your knowledge and the official course syllabus.  Upon course completion you will receive a Certificate of Completion from GogoTraining.  In order to receive the designation of ITIL Foundation Certified you will need to take and pass the PeopleCert ITIL 4 Foundation Exam.

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

  • Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  • Speakers and microphone (the use of headsets is only allowed during onboarding)
  • Keyboard and mouse or another pointing device
  • A single web camera (embedded or external) you can rotate

For complete details, Click Here.


QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.