By Doug Tedder The latest edition of ITIL, ITIL 4, was released in February 2019 with the distribution of the ITIL Foundation ITIL 4 Edition book. Coming in at just over 200 pages, there is a lot that is familiar, yet new, when compared with previous editions of ITIL. Although… Read More
The Difference Between ‘Practices’ and ‘Processes’
June 10, 2019
By Doug Tedder Among the new concepts introduced in ITIL 4 are “practices”. A practice is defined as “a set of organizational resources designed for performing work or accomplishing an objective.”[1] But don’t confuse a “practice” with a “process”. Why? Many ITSM implementations based upon ITIL have been overly… Read More